Kay Jewelers in Humble, TX Open now

Reviews about Kay Jewelers

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  July 23, 2020, by Maria Manila
  Kay Jewelers in Baytown is a great place to shop for jewelry . Liz helped me find the ring I was looking for and provided great customer service. I am very satisfied with the help I received from everyone there and they’re all so nice and friendly.
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  August 27, 2019, by Christie Mcbride
  I would love to thank the repair department for messing up my promise ring not only once but twice! Also, for the horrible service that my fiance and I received at the store while trying to get it repaired. The store manager was like well we will give you $ 25.00 gift card as an apology...um really that doesn't even cover the cost of the gas or the stress. This ring has tons of sentimental memories and thanks to your repair guys the ring is now ruined. I will NEVER do business with any Kay ever again. My ring is suppose to be a rhythm in motion and it broke sadly. I went to get it repaired and when it arrived it was soldered together so no movement at all. Sent it out AGAIN and yet AGAIN it does not move. The manager was like ummm it was moving before but now it's not...really..like I can't tell it's not moving considering I'm the one who pointed it out. This was a ring from my fiance before we were engaged and I would love thank ya'll for ruining the ring. Corporate was trying to help yet can't do anything and the manager at the store doesn't want to do anything to help make it right, she acts as if it's not an issue that this will be yet our third visit to see if the ring is finally correct... Great job with the poor customer service considering no one was to take ownership of the poor communication or the destruction of my ring! We were looking to get bridal gifts for my bridal party from Kay and we are glad we haven't after this. Why should we spend 3K in merchandise when your guys can't even get a $300.00 ring that is exclusively yours right. We won't be purchasing anything more from Kay and now I'm even worried about any jewelry that has to repaired considering your company messes up jewelry and makes it even worse If anyone would love to help make this right I am open to talking to anyone..yet no one wants to seem to help so I'm not going to hold my breath.